Balance Wheel respects the privacy of every person who contacts us or visits our website. This document sets out how we collect and use information, and the choices available to you. We aim to be straightforward about our practices so that you may engage with us on terms you are comfortable with.
1. Who We Are
Balance Wheel is a horological workshop based in Kuala Lumpur, Malaysia, specialising in the restoration and servicing of wall clocks, mantel clocks, and antique pocket watches. Our registered place of business is:
Balance Wheel
56 Jalan Tun Razak
50400 Kuala Lumpur
Malaysia
+60 3 2719 4836
[email protected]
For any queries relating to this policy or the use of your personal information, you are welcome to contact us directly using the details above.
2. Information We Collect
We collect personal information only when you voluntarily provide it to us or when it arises naturally from your use of our website. This may include:
- Your name and contact details (phone number, email address) when you submit an enquiry through our contact form or communicate with us directly.
- Details about your timepiece that you choose to share when requesting a consultation or service quote.
- Technical data collected through website analytics tools, such as your approximate location, browser type, device type, pages visited, and time spent on each page. This data is aggregated and does not identify you individually.
- Cookies and similar tracking technologies as described in our Cookie Policy.
We do not ask for or retain sensitive personal data such as national identification numbers, payment card details (all payments are handled through third-party processors), or health information.
3. How We Use Your Information
Information you share with us is used only for purposes that are reasonable and expected within the context of a professional workshop relationship:
- To respond to your enquiry and arrange a consultation or service appointment.
- To communicate progress updates about your timepiece while it is in our care.
- To send a written assessment or quotation as requested.
- To maintain records necessary for the proper management of our workshop operations.
- To improve our website and understand how visitors navigate it, using anonymised analytics data.
We do not sell, rent, or share your personal information with third parties for their own marketing purposes.
4. Legal Basis for Processing
Where the Personal Data Protection Act 2010 (Malaysia) applies, we process your personal information on the following bases:
- Consent: When you voluntarily submit an enquiry form or contact us with a request.
- Contractual necessity: When processing is required to fulfil a service arrangement you have entered into with us.
- Legitimate interests: For anonymised analytics that help us maintain and improve our website, where those interests do not override your rights.
5. How We Store and Protect Your Information
Your information is held securely on systems with access restricted to authorised personnel only. We take reasonable technical and organisational precautions to protect personal data against accidental loss, unauthorised access, or disclosure. Communication records related to active service engagements are retained for a reasonable period thereafter for administrative purposes, and then securely deleted.
While we take care with the information you share, no method of electronic storage or transmission is entirely without risk. We encourage you to contact us by phone for matters of particular sensitivity.
6. Sharing of Information
We may share your information with carefully selected third-party service providers only where necessary to operate our business. These include:
- Website hosting and infrastructure providers.
- Analytics platforms (such as Google Analytics), which process data under their own privacy frameworks.
- Payment processors, who handle transaction data independently and do not pass payment details back to us.
All third parties engaged by Balance Wheel are required to handle your information responsibly and in accordance with applicable law. We do not permit them to use your data for their own purposes beyond what is necessary to provide the services we have engaged them for.
7. Your Rights
Under Malaysian data protection law and, where applicable, international frameworks, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Withdraw consent where processing is based on consent.
- Request that we cease processing your information for direct marketing purposes (though we do not currently engage in direct marketing).
To exercise any of these rights, please contact us using the details in Section 1. We will respond to all reasonable requests within a reasonable timeframe.
8. Cookies
Our website uses cookies to support basic functionality and to understand how visitors interact with our content. Details of the cookies we use, including how to manage your preferences, are set out in our Cookie Policy.
9. Links to Other Websites
Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when it was last reviewed. We encourage you to check this page periodically if you have ongoing dealings with us.
11. Contact
If you have any questions about this policy or about how we handle your information, please reach out to us:
- By phone: +60 3 2719 4836
- By email: [email protected]
- By post: 56 Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia
See also: Terms & Conditions · Cookie Policy